Thank you for shopping at MBStore. We understand that sometimes things don’t go as planned, and we want to make sure you have a clear understanding of our return and refund policy.
1. Returns
1.1 Eligibility
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Mystery boxes that have been opened or items that show signs of use may not be eligible for return.
1.2 Time Frame
- You must initiate the return process within [number] days of receiving your order. After this period, we may not be able to process your return.
1.3 Return Process
- To initiate a return, please contact our customer service at [contact@mbstore.in] with your order number and details about the item you would like to return. Our customer support team will guide you through the return process.
1.4 Return Shipping
- Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure that your return is received.
2. Refunds
2.1 Eligibility
- Refunds will be issued only for eligible returned items in accordance with our return policy.
2.2 Refund Process
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2.3 Method of Refund
- Refunds will be processed to the original method of payment. Please allow [number] business days for the refund to appear in your account, depending on your payment provider.
2.4 Non-Refundable Items
- Certain items, such as gift cards or promotional items, may not be eligible for refund.
3. Exchanges
We do not currently offer exchanges. If you need a different item, please follow the return process, and then place a new order for the desired item.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service at [contact@mbstore.in] within [number] days of receiving your order. We will work with you to provide a replacement or refund.
5. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us at [contact@mbstore.in].
6. Changes to the Policy
MBStore reserves the right to update or modify this Return and Refund Policy at any time. Please review this policy periodically for any changes.
Thank you for choosing MBStore for your mystery box gifting experience!